How Greycrest Visuals Inc. collects, uses, and protects your personal information.
Greycrest Visuals Inc. ("Greycrest Visuals," "we," "us," or "our") is a British Columbia corporation providing professional video production and photography services. We are committed to protecting the privacy of individuals who visit our website, inquire about our services, or engage us for a project.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights under applicable Canadian privacy legislation, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
By using our website at greycrestvisuals.com or submitting information through our contact form or AI chat widget, you acknowledge that you have read and understood this Privacy Policy.
We collect personal information through the following channels:
When you submit an inquiry through our website contact form, we collect:
Our website includes an AI-powered chat assistant designed to answer questions about our services. During a chat session, the widget may:
Information submitted through the chat widget is subject to the same handling practices described in this policy. Chat sessions are not used to build advertising profiles or shared with third-party marketing platforms.
We use analytics tools (which may include Google Analytics or similar services) to collect non-personally identifiable information about how visitors use our website. This may include:
Analytics data is aggregated and used solely to improve our website content and user experience. We do not sell this data or use it to identify individual visitors.
When you engage Greycrest Visuals for a production project, we may collect additional information necessary to fulfill the engagement, including names and contact details of individuals appearing in productions, location information, and any project-specific materials you share with us. This information is governed by the terms of your service agreement.
We use the personal information we collect for the following purposes:
We do not use your personal information for unsolicited marketing, and we do not sell, rent, or trade your information to third parties.
Under PIPEDA and BC PIPA, we collect and use personal information based on your consent (express or implied) and where necessary to fulfill a contract or respond to your request. You may withdraw consent at any time by contacting us at info@greycrestvisuals.com, subject to legal or contractual restrictions.
Greycrest Visuals stores contact and project information using business tools and platforms that may be hosted on servers located in Canada or the United States. We take reasonable steps to ensure that any third-party service providers used to store or process your information maintain appropriate security standards.
For government, health authority, or other institutional clients with specific Canadian data residency requirements, we offer project delivery through Canadian-hosted platforms upon request. Please indicate this requirement at the time of engagement.
Our website and operations may involve the following categories of third-party tools, each subject to their own privacy policies:
We recommend reviewing the privacy policies of these third-party services if you have concerns about how your data is handled by them.
For projects involving sensitive categories of personal information, including footage of patients, government employees, minors, or other protected groups: Greycrest Visuals will execute a project-specific data handling agreement as required by the applicable client, institution, or regulatory body. We do not retain sensitive project footage beyond the agreed delivery and archiving period without explicit written authorization.
We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Specifically:
Under Canadian privacy law, you have the right to:
To exercise any of these rights, please contact us at info@greycrestvisuals.com. We will respond within 30 days.
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. While no system is completely secure, we take our data protection responsibilities seriously and review our practices regularly.
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately at info@greycrestvisuals.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. The effective date at the top of this document will be updated accordingly. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or the Office of the Information and Privacy Commissioner for BC at oipc.bc.ca.