The terms and conditions governing your use of the Greycrest Visuals website and engagement of our services.
These Terms of Service ("Terms") govern your access to and use of the website located at greycrestvisuals.com (the "Site") and your engagement of services provided by Greycrest Visuals Inc. ("Greycrest Visuals," "we," "us," or "our"), a corporation incorporated under the laws of British Columbia, Canada.
By accessing our Site, submitting an inquiry, or entering into a service agreement with Greycrest Visuals, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or engage our services.
Greycrest Visuals provides professional video production and photography services including, but not limited to, corporate brand films, public awareness and campaign video, internal communications and training video, executive thought leadership video, event and conference coverage, documentary-style production, and photography services including headshots, event photography, and aerial/drone photography.
The specific scope, deliverables, timeline, and fees for any engagement will be set out in a separate written agreement, proposal, or purchase order (collectively, the "Service Agreement") executed between Greycrest Visuals and the client. In the event of any conflict between these Terms and a Service Agreement, the Service Agreement shall govern.
You may use our Site for lawful purposes only, including reviewing our services, viewing our portfolio, and submitting inquiries. You agree not to use the Site in any way that could damage, disable, or impair its operation, or interfere with any other party's use of the Site.
Our Site includes an AI-powered chat assistant. Interactions with this widget are intended to help you learn about our services and initiate an inquiry. The information provided by the chat assistant is for general informational purposes only and does not constitute a binding offer, proposal, or commitment by Greycrest Visuals. Any formal engagement requires a written Service Agreement.
We make reasonable efforts to ensure the information on our Site is accurate and current. However, we do not warrant that all content is error-free or complete. Pricing, availability, and service offerings are subject to change without notice. Please contact us directly to confirm current terms.
All content on this Site, including text, design, graphics, logos, photographs, and video: is the property of Greycrest Visuals Inc. or its content suppliers and is protected by Canadian copyright law. You may not reproduce, distribute, modify, or create derivative works from any content on this Site without prior written consent from Greycrest Visuals.
Ownership of final video and photography deliverables produced under a Service Agreement will be governed by the terms of that agreement. Unless expressly stated otherwise in a written Service Agreement:
Unless a client expressly requests otherwise in writing, Greycrest Visuals reserves the right to feature completed work in its portfolio, website, and promotional materials. For government, health, or institutional clients with restrictions on public disclosure, please advise us at the time of engagement and we will accommodate your requirements.
Overdue balances will accrue interest at a rate of 1.5% per month (18% per annum), calculated from the invoice due date. Interest applies to all outstanding amounts regardless of the client's internal approval processes or payment cycles. Greycrest Visuals reserves the right to suspend delivery of further project work or deliverables until overdue balances, including accrued interest, are paid in full.
In the event that a payment is returned, declined, or fails to process for any reason, including but not limited to non-sufficient funds (NSF), failed electronic fund transfers, or declined payment instruments, a $50.00 CAD administrative fee will be applied per occurrence, in addition to any interest that has accrued on the outstanding balance. This fee reflects the administrative cost incurred by Greycrest Visuals as a result of the failed payment and is not a penalty.
Greycrest Visuals will notify the client of a failed payment and allow a reasonable cure period of 5 business days before applying the administrative fee and suspending further work.
Greycrest Visuals understands that government and institutional clients operate under internal payment approval processes. We encourage clients to advise us of any anticipated delays beyond the standard 30-day payment term. Interest will begin accruing from the invoice due date regardless of internal approval status. We are committed to resolving payment matters directly and professionally before any escalation.
Cancellation and rescheduling terms are governed by each individual Service Agreement. In general:
Government and institutional clients operating under procurement constraints should discuss cancellation terms prior to execution of a Service Agreement.
To the maximum extent permitted by applicable law, Greycrest Visuals Inc. shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of this Site or our services, including but not limited to loss of revenue, loss of data, or loss of business opportunity.
Our total liability to any client for claims arising from a specific project or engagement shall not exceed the total fees paid by the client for that project.
Nothing in these Terms limits liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.
Greycrest Visuals warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. We do not guarantee specific outcomes, audience reach, or commercial results from any video or photography production.
The Site and its content are provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Our Site may contain links to third-party websites. These links are provided for convenience only. Greycrest Visuals does not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party site. Accessing third-party links is at your own risk.
Your use of this Site and our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data collection and handling practices.
These Terms and any disputes arising from your use of the Site or engagement of our services shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein.
Any dispute that cannot be resolved informally between the parties shall be submitted to the exclusive jurisdiction of the courts of British Columbia. For government clients with alternative dispute resolution requirements under their procurement framework, those requirements shall take precedence as agreed in the applicable Service Agreement.
We reserve the right to update these Terms at any time. The effective date at the top of this document will reflect the most recent revision. Your continued use of the Site following any changes constitutes your acceptance of the updated Terms. We recommend reviewing these Terms periodically.
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the enforceability of the remaining provisions.
For questions about these Terms of Service, please contact: