Privacy Policy

Effective Date: July 2026

Greycrest Visuals Inc. (“Greycrest Visuals,” “we,” “our,” or “us”) is a video production and photography company incorporated in British Columbia, Canada. We are committed to protecting the personal information of our clients, website visitors, and production participants in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us through our website, submit a project inquiry, or engage our services, we may collect:

  • Your name, job title, and organization
  • Email address and phone number
  • Project details and communications
  • Billing and payment information where applicable

1.2 Information Collected Automatically

When you visit our website at greycrestvisuals.com, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on the site
  • Referring URLs
  • Device and operating system information

This information is collected through standard web server logs and, where applicable, cookies or similar technologies.

1.3 Information Collected During Productions

When individuals participate in a production as interview subjects, on-camera talent, or event attendees, we collect:

  • Name, likeness, and voice as captured on camera or audio
  • Contact information for consent documentation
  • Any personal information voluntarily shared during an interview or on-camera appearance

2. How We Use Your Information

We use the personal information we collect to:

  • Respond to project inquiries and communicate about your production
  • Plan, produce, and deliver video production and photography services
  • Process invoices and payments
  • Send project-related updates, deliverables, and follow-up communications
  • Comply with legal obligations
  • Improve our website and services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing

We collect and process personal information on the following bases:

  • Your consent, provided when you submit a contact form, sign a participant release, or engage our services
  • The performance of a contract, where processing is necessary to deliver services you have requested
  • Our legitimate interests in operating and improving our business, where those interests are not overridden by your privacy rights
  • Compliance with applicable legal obligations

4. Consent and Participant Releases

All individuals who appear on camera in Greycrest Visuals productions are asked to sign a participant release form prior to filming. This release describes how the footage will be used, where it will be published, and what rights the participant retains. Participation is voluntary. Participants may withdraw consent prior to publication by contacting us at the information below.

5. Disclosure of Your Information

We may share your personal information with:

  • Subcontractors and crew members engaged to assist with your production, under confidentiality obligations
  • Our software and service providers (including our CRM, project management, and invoicing platforms), who process information on our behalf
  • Government or regulatory authorities where required by law
  • Parties to whom you have authorized us to disclose information

We do not disclose personal information to third parties for their own marketing or commercial purposes.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to maintain accurate business records, and to comply with our legal obligations. Project files and production footage are retained for a minimum of three years following project completion unless otherwise agreed in writing.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent where processing is based on consent
  • Request deletion of your personal information, subject to our legal obligations to retain certain records
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at the information below.

8. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our website uses HTTPS encryption. Access to client files and production materials is restricted to authorized personnel.

No method of transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to our website.

9. Cookies

Our website may use cookies and similar tracking technologies to improve user experience and analyze site traffic. You may configure your browser to refuse cookies, though some features of the site may not function correctly if you do so.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact:

  • Greycrest Visuals Inc.
  • Burnaby, British Columbia, Canada
  • Email: info@greycrestvisuals.com
  • Website: greycrestvisuals.com

We will respond to privacy requests within 30 days.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The effective date at the top of this page will be updated when changes are made. We encourage you to review this policy periodically.